Terms of Service

Effective 2026-10-30

Stitchidy is provided by Stitchidy, LLC., a South Carolina limited liability company. These terms describe use of our website, desktop application and associated services. Contact [email protected] with questions.

Stitchidy is available for Windows. Paddle is our authorized reseller and Merchant of Record for paid purchases where sales are available, subject to applicable restrictions. Joining the launch list does not place an order or reserve a price.

Eligibility

Stitchidy is available to adults aged 18 and older in supported countries and regions. During account setup, confirm that you meet the age requirement and declare where you live and use Stitchidy. Availability depends on Paddle and our AI providers' coverage. Choosing an application language does not change eligibility. Update your declaration if your location changes.

An eligibility restriction pauses new purchases and Smart Labeling; it does not erase existing purchases or credit balances. Account recovery, available saved results, cancellation and support remain accessible where permitted. Contact [email protected] about an existing purchase affected by a restriction.

Your account and license

Keep your account details accurate and your sign-in secure. Contact us if you suspect unauthorized access. A Full Version purchase gives you a non-exclusive license to use Stitchidy for your own embroidery organization, including organizing designs you use in your business. It does not transfer ownership of the software or permit you to resell the application or share an account with unrelated users.

The Full Version is a one-time application purchase, not a recurring subscription. Optional Smart Labeling purchases are separate. Purchases are associated with the account used at checkout. Use that account when signing in on another computer. Supported platforms and system requirements will be shown with the download; a planned platform is not a promise of availability.

Your designs and library

You retain your rights to your embroidery files and other content. Only import or submit content you are entitled to use. Stitchidy does not grant rights to third-party designs, characters, logos or trademarks. Generated labels do not establish ownership, authenticity or permission to use a design.

Keep independent copies of important files. The local library, its backups and exported originals are under your control. Account-held Smart labels are not a cloud backup of your original embroidery files, manual edits or machine settings. Check that a library backup or original-file export completes before relying on it when moving computers.

Smart Labeling and design families

A standard Smart Label credit covers a successfully delivered labeling result for one eligible design family, including additional identification checks when needed. Related formats and sizes may be grouped together. Automatic grouping and labeling can make mistakes; review results and separate versions that should be treated as different designs.

New Full Version purchases include the application alone unless you choose additional Smart Label credits. Your checkout shows the credits included with your purchase. Initial library-labeling credits and later refills use one shared credit balance. Any free-version credits already granted are separate from purchased credits. Earlier purchases retain the credits and included batch benefits granted with them, subject to the terms of those purchases.

Individual Smart Label requests process one design family at a time. An unsuccessful individual request does not consume a credit. Credit-funded background batches process a group of families and reserve credits when the batch is prepared, before preview upload and final submission. Cancelled preparation and designs excluded as already labeled or duplicate return their reserved credits. These paths remain subject to the successful-delivery promise above. Technical failures remain subject to the remedies in our labeling and service policy; a reservation does not remove those remedies or your applicable consumer rights.

Batch size limits and availability are shown in the application. Credits and batch purchases are for Stitchidy labeling, not currency or an investment, and cannot be transferred between accounts. Internet access and an account are required for hosted labeling and account services. Processing times can vary, and availability can be interrupted. Our labeling and service policy explains technical-failure recovery. It forms part of these terms.

Purchases and delivery

Paddle is our authorized reseller and Merchant of Record for paid orders. Checkout shows the applicable price, currency and taxes before you pay. Paddle's checkout terms govern its sale and payment processing. Digital licenses, credits and batch access are delivered to your Stitchidy account after payment is confirmed. No physical product is shipped.

A one-time application purchase does not include unlimited hosted labeling or a guarantee that online services will operate forever. We will communicate material service changes and address affected paid services in accordance with applicable law. See our refund policy for payment and product issues.

Introductory prices and future purchases

Application and Smart Label credit prices shown at launch are introductory prices and may change for future purchases. The final price and included benefits are shown before payment. Price changes do not retroactively charge an existing application purchase, reduce the quantity of credits already purchased, or increase the credit requirement for the standard design-family labeling those credits covered when purchased.

Responsible use

Do not interfere with the service, attempt unauthorized access, evade credit or processing limits, or submit unlawful content. We may restrict affected access when reasonably necessary to address misuse, security risks or payment reversals. Where practical, we will explain the issue and offer a way to contact us. This does not limit your consumer rights.

Privacy, support and changes

Our privacy policy explains the information processed for accounts, labeling, payments and support. For help or an account-deletion request, email [email protected]. Uninstalling the app does not itself delete account records or request a refund.

We may update these terms as the service changes, with an updated effective date and notice of material changes where appropriate. A later update does not retroactively remove rights attached to an existing purchase. Nothing in these terms excludes rights or remedies that applicable law does not allow us to exclude.