Stitchidy privacy policy
Effective 2026-10-30.
Stitchidy is provided by Stitchidy, LLC., a South Carolina limited liability company. Stitchidy is an embroidery-design organizer. This policy explains how we handle information when you use our website, accounts, payments, and Smart Labeling. Contact [email protected] with privacy questions or requests.
Launch notification list
If you join our launch list, we store your email address, signup time, and consent version in Supabase so we can email you about the Stitchidy launch. Joining the list does not create an application account. We use this list for launch news, not unrelated advertising. Contact [email protected] to have your address removed. We retain the address until the launch notification has been sent or you request removal, then remove it from the active launch list.
Account information and Google sign-in
When you create an account, we process your email address and account identifiers to sign you in and keep your purchases, credits, and saved Smart labels associated with your account. Authentication is provided through Supabase.
We store your adult confirmation, declared country and any required region, confirmation time and eligibility policy version to apply age and location requirements. These are your declarations, not independently verified age or location. We do not collect a birthday or identity document for this check.
If you choose Google sign-in, Google shares your account identifier, email address, verification status, and basic profile information, which may include your name and profile picture. We use that information to authenticate you and manage your Stitchidy account. Google sign-in does not give Stitchidy access to your Gmail messages, Drive files, contacts, or Google payment methods. Stitchidy does not receive your Google password.
You can remove Stitchidy's Google connection through your Google Account's third-party connections settings. Removing that connection does not automatically delete your Stitchidy account or purchase records.
Your designs and Smart labels
Original embroidery files, machine settings, library organization, and manual edits stay in your local library. Stitchidy does not provide an online backup of those files or settings.
When you request Smart Labeling, we send rendered previews and relevant design information to our hosted service and to AI providers, currently Google and OpenAI. Labeling requests may include file fingerprints, request identifiers, and a sanitized file name. The information shared with each provider depends on its role. Batch processing stores previews while the job is processed or recovered. After items reach their final processing state, our workflow performs asynchronous cleanup of stored batch previews and requests deletion of provider batch files where those files are used. Cleanup is not necessarily immediate. Provider logs and backups may have separate retention periods.
We store generated labels, file fingerprints, related design identifiers, and processing history with your account so we can restore labels for matching files, avoid duplicate charges, and handle failed work. A fingerprint identifies matching file content; it is not a backup of the embroidery file.
Purchases, service records, and support
Paddle processes purchases as our merchant of record. We receive purchase identifiers, amounts, payment status, and refund information needed to provide your purchase and maintain its history. Full payment-card information is handled by the payment provider rather than stored by Stitchidy.
We also process credit activity, batch status, technical errors, and support correspondence to operate the service, troubleshoot problems, and prevent abuse. Hosting and authentication providers may process connection information such as IP addresses and request logs. Browser storage and device credentials are used to maintain sign-in and application preferences.
Download counts
We count website installer download starts as daily aggregate totals. Download reporting does not use tracking cookies or store visitor profiles. A daily rotating hash of the connection address is used briefly to limit repeated requests.
Website video
Our homepage includes a YouTube video using YouTube’s privacy-enhanced embed. Loading or playing the player connects your browser to YouTube and may share technical information such as your IP address and browser information. YouTube’s privacy policy applies to its player. You can also open the video directly on YouTube.
Service providers and disclosure
We use service providers including Supabase for accounts and hosted data, Cloudflare for the website, Google and OpenAI for labeling, Paddle for payments, and Resend and Zoho for email. Information is shared with providers as needed for their role. Information may be processed outside your country. We may also disclose information when required by law or to protect the service and its users.
We do not sell your Google account information or use it for advertising. Google account information is used for sign-in and account management, not sent to AI providers as labeling input.
Retention and your choices
Account data and saved labels are retained to support your account and restore its labeling results. Transaction, security, and service records may be retained where needed for accounting, resolving disputes, or preventing abuse. Deleting local files does not delete account-held labels or transaction history.
Contact [email protected] to request access, correction, or deletion of your account information. We may need to verify that you own the account. Some records may need to be retained for legal or security reasons, and copies may remain in provider backups until their normal expiration. Rights available to you depend on applicable law.
Changes
We will update this policy when our data practices change and identify its effective date. Material changes will be communicated through the website or application as appropriate.