Refund Policy

Effective 2026-10-30

This policy covers Stitchidy, LLC. application licenses, Smart Label credit packs and batch labeling purchases.

This policy applies to paid Stitchidy purchases made through Paddle. Launch-list signup is free and does not place an order.

Requesting a refund

Paddle is the Merchant of Record for paid orders. Request a refund through the support link in your receipt or at Paddle's buyer support. Include your order reference and the reason for your request. Do not send us your password or full payment-card details.

Refund eligibility follows Paddle's refund policy, the terms of your purchase and applicable consumer law. Requests are assessed according to the circumstances; this is not an unconditional money-back guarantee. Mandatory withdrawal and refund rights remain available where applicable, including rights concerning faulty or misdescribed products. Usage does not remove rights that the law protects.

Problems using Stitchidy

If the application or a purchased service does not work as described, contact [email protected] with your order reference and a description of the problem. We can help troubleshoot or help you seek a refund through Paddle. You may also contact Paddle directly.

Labeling failures

An unsuccessful individual Smart Label request does not consume a credit. Credit-funded background batches reserve credits during batch preparation, before preview upload and final submission. For failed batch work, our ordinary remedy is a retry at no additional charge or a replacement credit, as explained in the labeling and service policy. Successfully delivered results remain available. These technical remedies do not replace any refund or other remedy you are entitled to under applicable law or Paddle's policy.

After a refund

Access or unused benefits associated with a refunded purchase may be withdrawn. A refund does not delete your original embroidery files. Paddle handles approved refunds and communicates their status; the time for funds to appear can depend on your payment provider.