Labeling and service policy

Version: 2026-10-30

AI-generated labels

Smart Labeling uses artificial intelligence to automatically apply labels for organizing and finding designs. Results may contain errors or omissions. We do not guarantee identification of every subject, logo, team, brand, text element, or other detail. You can review and edit generated labels. Differences from your preferred wording, categories, or expected identifications do not, by themselves, qualify for replacement credits or refunds.

Technical processing failures

For this policy, a design is the eligible design family treated as one labeling unit, including the file formats and sizes grouped together in your library.

If a technical failure prevents us from delivering labeling results, we will ordinarily retry the affected designs at no additional charge or provide one replacement labeling credit per failed design. A replacement credit can be used for standard Smart Labeling. Successful results from the same batch are retained.

Automatic recovery from temporary provider interruptions within the original 48-hour processing window does not use a design’s remedy or count as a design defect. If that window expires, unresolved work is placed under review; we do not restart the 48-hour window. Each failed paid labeling attempt receives at most one of these remedies: a free retry or a replacement credit. A failed free retry does not generate another retry or replacement credit. Repeated failures may place the affected design on hold for review before further labeling attempts. Renaming or reimporting a design does not reset its failure history. Temporary service interruptions may delay processing.

For individual Smart Label requests, an unsuccessful attempt does not consume a credit and therefore does not receive an additional replacement credit. Credit-funded background batches process a group of design families and reserve credits during preparation, before preview upload and final submission; technical failures in those batches remain subject to the batch remedies above.

A connection or local-save problem after processing completes does not necessarily mean the labeling attempt failed or that no credit was used. Contact support if a completed result is unavailable.

Refunds and your rights

These are our ordinary service remedies, not a restriction on your statutory rights. Nothing in this policy limits rights under applicable consumer law or Paddle’s applicable refund policy, including remedies for persistent technical problems or material defects.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. See Paddle’s refund policy or contact Paddle about a payment or refund.